Returns & Refunds
We hope you are thrilled to bits with your order, but if you aren't entirely satisfied, we are here to help!
To be eligible for a return, your item must be returned within 30 days of receiving it. It must be unused and in the same condition that you received it and in its original packaging. Several types of goods are exempt from being returned.
Books and magazines
Discontinued items or items bought on sale
Hanks/skeins that have been wound into cakes
To complete your return, we require a receipt or proof of purchase. All returns should be shipped to:
Hanks Yarn Parlour
53 Candahar Street Belfast,
Northern Ireland BT7 3AR
Please do not send your purchase back to the manufacturer. Customers are responsible for return shipping.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. Note that it is normal for yarns to have joins in hanks/balls.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card (or original method of payment), within a certain number of days, depending on your card issuer's policy.
Shipping charges will not be refunded.
If you received complimentary gifts which you are not returning, your refund will be reduced by the value of these items.
If you still have any questions regarding returns, please contact us at firstname.lastname@example.org